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API Outsourcing Profits from Six Sigma

St. Paul, MN, July 2004 - In the continuing efforts to better serve clients, API Outsourcing, Inc. announces a company-wide implementation of Six Sigma standards. Six Sigma is a breakthrough improvement management system used by many of the world's most successful companies. API employs Six Sigma standards in the design, measurement and delivery of billing and payable automation processes to provide a high quality service experience to their outsourcing clients. By doing this, API is striving to achieve no more than 3.4 defects per million transactions.

"Six Sigma standards have been initially implemented to support our strategy of productivity improvement and cost efficiencies in the support of clients," stated Gary Halleen, API's President & CEO. "We now see that Six Sigma will play a critical role in achieving API's strategies for corporate growth. Clients are increasingly asking for assistance in billing and payable process transformation and Six Sigma is a key enabler of those efforts."

Companies, similar to API, that have successfully implemented Six Sigma share several characteristics. These include a committed senior leadership, the use of top talent to implement and a company infrastructure that supports the initiative. Howard Latham, API's Executive Vice President Operations, is a certified Six Sigma Black Belt and is the practice leader for the initiative.

About API Outsourcing, Inc.
API is a leading outsourcing provider of billing and accounts payable automation solutions for Fortune 1000 Transportation and Distribution firms. Headquartered in St. Paul, MN, outsourcing services are delivered through production facilities located in Two Harbors, MN and Waunakee, WI. API delivers services to transform clients' manual paper-dependent processes into innovative automated processes. The company processes over 200 million billing and payable transactions annually. Clients benefit from the significant increase in process efficiency, profitability and financial control. www.apioutsourcing.com

About Six Sigma Improvement Management System
Six Sigma is a highly disciplined process that helps organizations focus on developing and delivering near-perfect products and services. Sigma is a statistical term that measures how far a given process deviates from perfection. The central tenet is if defects in a process can be measured then they can be systematically eliminated.

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