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API Service Infrastructure
API's multi-tenant platform provides the foundation for its document management, accounts payable, accounts receivable and accounting services. It has been designed for secure, reliable, configurable, and scalable quality of service and performance. For API's customers, and their users, there are no software or hardware costs – nothing but easily accessible and highly available services, 24 hours a day, and 7 days a week.
API's service infrastructure is built on a highly resilient network and application platform. It uses a layered and modular architecture to separate core services from business-oriented services and to provide maximum extensibility and re-usability of components. A business rules engine is employed to permit unique customer service configurations without the need for lengthy implementation cycles.
Based upon a mature Java technology stack, these components are deployed across redundant web and application servers, accessing data from a highly secure and resilient network of database servers - all of this to deliver 99.99% uptime.
Integration with external applications is achieved via web services, standard web protocols, and file transfer protocols to give customers easy and flexible access to their data.
Business Continuity Plan (BCP)
The API technology infrastructures, and associated operational processes, are supported by redundant data centers and a well tested business continuity plan. Critical applications and databases have been designed and implemented with worst case outage scenarios in mind. Continuity of service can be delivered to meet customer requirements. API employs both automated and people-led failover capabilities – at the network, application, and database levels – to reroute services to standby infrastructure in line with predefined service level agreements.
"G&K processes about 22,000 A/P documents per month…Our locations throughout North America now have direct access to this documentation through API's secure website, reducing turnaround on document requests from 3 to 5 days to minutes…API has exceeded our expectations."
Senior Business Analyst,
G&K Services